Refund policy

We only accept exchanges or returns if the product is damaged during shipping or arrives broken/defective.

Eligible for Exchange/Return

• The issue must be reported within 24 hours after delivery.

• Customers must provide:

• Clear photos or videos of the damaged/broken product

• Photos of the original packaging

• Order number or proof of purchase

After verification, we will offer:

• Replacement/exchange of the product, or

• Return and full refund (depending on product availability)

Exchange & Return Conditions

• Products damaged during shipping are eligible for exchange or return.

• Broken or defective items reported within 24 hours are eligible for replacement or refund.

• The product must be returned in its original condition and packaging when requested.

• Exchange/return requests without proper proof may be rejected.

Non-Returnable / Non-Exchangeable Cases

We do not accept exchanges or returns for:

• Change of mind

• Wrong product selected by the customer

• Used products

• Minor color/design differences due to screen display

• Products damaged due to customer misuse

• Any complaint made after 24 hours of delivery

Important Note

Customers are advised to record an unboxing video while opening the package, as it helps speed up the verification process for damaged or defective product claims.